United Airlines now blocks artificial intelligence agents from booking flights through customer accounts. The carrier confirmed the policy this week, citing privacy and regulatory concerns.
The restriction prevents AI assistants from logging into United accounts and managing reservations. This covers automated tools that act on behalf of travelers without direct human input.
United said the move protects customer information. It also ensures compliance with federal rules governing airline reservations and data handling.
The decision follows a surge in AI tools that compare fares and complete bookings automatically. Airlines have grown wary of third-party agents accessing their systems.
United joins other carriers in tightening control over automated access. Many airlines already restrict screen-scraping tools and unauthorized booking bots.
Travelers can still book directly through United’s website, mobile app, or customer service. Human travel agents remain unaffected by the policy.
Industry analysts expect more airlines to adopt similar rules. The shift signals growing tension between automation and carrier-controlled booking channels.
