Senator Elizabeth Warren has requested data from Bilt regarding the troubled relaunch of its rewards-for-rent credit card. The Democrat cited inaction by the Consumer Financial Protection Bureau under the Trump administration as part of her rationale.
The senator’s office sent a letter to Bilt’s leadership seeking detailed information on the card’s rollout. Warren is pressing for clarity on issues reported by consumers during the relaunch.
Bilt’s card allows renters to earn rewards on monthly payments, a niche product in the credit card market. The recent relaunch faced technical problems and customer complaints.
Warren has been a vocal critic of the CFPB’s reduced enforcement under the previous administration. She argues the bureau failed to protect consumers from financial industry issues.
The letter asks Bilt to provide data on complaint volumes, resolution times, and customer impacts. It also requests details on any changes to the card’s terms or benefits.
Bilt has not yet issued a public response to the senator’s request. The company previously acknowledged the relaunch issues and promised improvements.
This inquiry highlights ongoing tensions between regulators and consumer financial products. It also reflects Warren’s continued focus on holding companies accountable for service disruptions.
